Refund & Return Policy
At Great Fabrics, customer satisfaction is our priority. We strive to provide premium-quality fabrics and a reliable shopping experience. If you are not completely satisfied with your purchase, please review our return and refund policy below.
30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.
To be eligible for a return, your item must meet the following conditions:
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The fabric must be in its original, unused, unwashed, and unstitched condition.
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The product must not have been cut, altered, damaged, or modified after delivery.
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The fabric must be returned with its original packaging, labels, and tags (where applicable).
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You must provide a valid receipt, order confirmation, or proof of purchase.
To initiate a return, please contact our customer support team at sales@greatfabrics.pk or WhatsApp us at 0323-8247328.
Once your return request is reviewed and approved, our team will provide instructions on how and where to send your parcel, along with return shipping details.
Please note: Items returned without prior approval will not be accepted.
For any return-related questions, feel free to contact us at sales@greatfabrics.pk.
Damaged, Defective, or Incorrect Items
We carefully inspect our products before dispatch to ensure quality and accuracy.
However, if you receive a damaged, defective, or incorrect item, please inspect your order upon delivery and contact us immediately.
To help us resolve your issue quickly, please share your order number, a description of the issue, and clear photographs of the product.
Our team will review your concern and assist you with an appropriate resolution, which may include an exchange, replacement, or refund where applicable.
Non-Returnable Items & Exceptions
Certain products are not eligible for return or exchange, including:
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Fabrics that have been stitched, washed, worn, cut, or altered after delivery.
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Customized orders or fabrics specially cut to customer-requested measurements.
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Products damaged due to improper handling, washing, or usage.
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Items returned without their original packaging or proof of purchase, where required.
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Sale, clearance, or discounted items marked as non-returnable.
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Gift cards, if applicable.
Please note that minor color variations may occur due to photography, lighting conditions, and differences in screen displays. Such variations do not automatically indicate a product defect.
These exclusions do not affect your rights under applicable consumer protection laws.
If you have any concerns regarding a specific product, please contact our customer support team before placing your order.
Exchanges
If you would like to exchange a product for a different color, fabric, or variation, please contact our customer support team to confirm exchange eligibility and product availability.
The recommended process is to request a return of the original item. Once the return is accepted, you may place a separate order for your preferred product.
All exchanges are subject to product availability and the conditions outlined in our return policy.
Refunds
Once we receive your returned item, our team will inspect it to verify that it meets our return eligibility requirements.
We will notify you whether your refund has been approved or declined.
If approved, your refund will be processed through your original payment method where possible. For Cash on Delivery (COD) orders, our team will coordinate an appropriate refund method with you.
Please note that the time required for the refunded amount to appear in your account may vary depending on your bank or payment service provider.
Return Shipping Charges
Return shipping charges and arrangements will be communicated by our customer support team when your return request is approved.
For returns involving an incorrect, damaged, or defective product, our team will review the issue and provide the appropriate return or replacement instructions.
Contact Us
If you have any questions about returns, exchanges, refunds, or your order, please feel free to contact us.
Great Fabrics
Website: https://greatfabrics.pk/
Email: sales@greatfabrics.pk
Phone / WhatsApp: 0323-8247328
We are committed to providing quality fabrics, dependable customer service, and a smooth shopping experience.
Thank you for shopping with Great Fabrics!